Returns

We stand behind every O's device. If something isn't right with your wholesale order, we'll work with you to resolve it quickly and fairly.

If any product arrives damaged, defective, or not functioning as intended, contact us within 7 days of delivery with your order number and photos of the affected items. Approved claims are eligible for replacement or credit.

Please inspect your shipment on arrival. Report any shortages, overages, or fulfillment errors within 48 hours of delivery so we can correct them promptly.

Because O's is a consumable, age-restricted product, we cannot accept returns of opened, used, or resold product except in the case of a verified defect. Unopened product may be eligible for return only with prior written authorization from our team.

To start a return or claim, contact your Joon Distribution representative or email our support team with your order number, a description of the issue, and supporting photos. We'll provide next steps and, where applicable, a return authorization.

Approved refunds or account credits are issued after the returned product is received and inspected, or once a defect claim is verified. Original shipping charges are non-refundable except where the return is due to our error.